List menus
branching questions, not a web form

A list message opens a menu of rows (sections, titles, descriptions). Customers pick one option. Combine lists with webhooks or your own logic to ask the next question — a survey-style flow without leaving WhatsApp.

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When teams use this

Service menus

Plumbing, electrical, or after-hours — then route the team.

Branching surveys

Each answer can trigger a different next list or button set from your app.

Product pickers

More than three choices — lists hold rows buttons cannot.

How it works in WAPit

Dashboard

Choose Interactive → List, set the menu button label (20 chars), add sections and rows (title 24, description 72), and send.

API

POST /api/v1/send/interactive with type list. When the customer selects a row, WAPit logs the inbound reply and can POST it to your webhook. Your system decides the next question and calls send/interactive again. Open the API reference →

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Build a WhatsApp questionnaire with the API

1
Send list 1: “What do you need help with?” (Billing / Delivery / Product).
2
Your webhook receives the row id. If they chose Delivery, send list 2: “Where is the parcel?” (Hub / Van / Address).
3
If they chose Billing, send buttons instead: “Pay now” / “Talk to accounts”.
4
Each reply stays on the same conversation in the WAPit inbox so staff can take over.
5
Developers: JWT auth, POST /send/interactive, inbound webhook. Same platform the dashboard uses.

Limits worth knowing

Menu button: 20 characters. Row title: 24. Row description: 72.
WAPit delivers the list and the reply. Branching logic (if they pick A, ask X) is built in your app via the API — we do not currently ship a visual flow builder.
Stay inside the 24-hour window for follow-up questions, or use an approved template to re-open.